Refund Policy

We have developed this Refund Policy to clearly describe those situations under which a refund might be applicable. The procedure for claiming a refund and responsibilities of Praneta Tech Solutions Private Limited when catering to such a claim.

By registering for any of our services, solutions or products, you are declaring that you accept and agree with the terms and conditions outlined in this refund policy.

Scope & Coverage

  • Our Refund Policy is limited to services, solutions, and products offered by Praneta Tech Solutions Private Limited and/or a website owned by Praneta.
  • This does not cover any products, services or solutions offered by any other third party service, agency, company or any third party website to which we might have linked.

Filing a Complaint

At Praneta Tech Solutions Private Limited, A digital marketing company based in Hubli Dharwad, we take every project with final Solution as agreed by clients. It is as much our responsibility as the client. So, we believe that all efforts should be made to reach a to an amicable solution that is fully acceptable to both parties in case of any dissatisfaction has occurred. Only when things are completely off limits, should a refund be considered.

Our Final goal is to come to a mutually acceptable solution. However, if for some reason, you as our client are not satisfied and thinking of a refund claim, we request you to write to us at info@praneta.com for a final discussion/dialogue prior to requesting a refund.

Only when we are unable to reach a common ground, we can settle for a refund claim.

Eligibility for Refund

At Praneta Tech Solutions Private Limited, every project is very unique and important to us. We want to make sure that we handle each project with the utmost elegance, care, and professionalism. Our goal is to provide results as per terms and conditions of the proposal or the agreed upon contract. However, despite best efforts and intentions, if the client is not happy with the results or choose to call a dispute resolution process, we will consider the refund requests as per the following conditions in which our services and refund policy related to each type of service is clearly listed.

  • Full Refund: If the client has paid the first installment, but due to some unforeseen reasons the project could never take off, meaning project was not started at all, then the client can claim a full refund (barring the transactional fees, taxes etc).
  • Partial Refund: If the client has paid the fees, but Praneta is unable to provide all the agreed upon services as per delivery policy, in such a scenario the client can claim a refund on pro-rata basis. Praneta will refund the amount in proportion to services/tasks that we were unable to complete.
  • No Refund/Discretion: If the project has been completed and delivered as per agreen upon conditions and delivery policy. In such cases it will be upto Praneta’s discretion to consider any refund requests. However, no guarantee will be given in such a scenario.

Contacting us

If there are any questions regarding this refund policy, you may contact us using the information below.

www.praneta.com
Praneta Tech Solutions Pvt. Ltd., Chavadi Arcade, Behind IOC Petrol Pump, Saraswatpur, Kalghatagi Road
Dharwad, Karnataka, India – 580002